Churn360

SaaS companies live or die by retention — and the difference between a healthy renewal and a surprise churn is often buried in data your team never had time to look at. Churn360 was an AI-driven Customer Success platform designed to surface exactly that, giving teams a 360° view of every customer alongside predictive health scores and automated plays to act on the signals before it's too late.

With features including customer journey tracking, segmentation, campaign management, and push notifications, Churn360 gave customer success managers a structured workspace to proactively manage accounts, reduce churn risk, and protect revenue — all informed by AI.