gUnify Salesforce Connector AI

The gUnify Salesforce Connector AI is a cloud-based solution built for Salesforce users whose VoIP service provider operates on the BroadWorks platform. Instead of juggling between your phone system and CRM, everything happens in one place, so no call detail ever slips through the cracks.

The application automatically logs data for both incoming and outgoing calls, captures the call notes you take during conversations, and records all of this information directly within Salesforce. That means every customer interaction is documented for you, without any manual data entry at the end of a busy day.

It also enables click-to-dial functionality from any number that appears in a Google Chrome browser. Simply click a phone number on a web page, and the call is placed through your VoIP service provider—saving you time and eliminating dialing errors.