Otveto

Otveto helps sellers respond to customer reviews on Ozon, Wildberries, and other marketplaces without spending hours writing replies by hand. A neural network, specially trained for customer communication tasks, generates personalized answers to reviews and questions, so every shopper receives a thoughtful response instead of a copied template.

Each answer is unique and based on the context of the specific review and the product or service behind it. Answer generation takes place within seconds at the click of a button. If the answer is not satisfactory, it can be regenerated or edited manually for free, giving you full control over what gets published.

Otveto also helps you research the customer experience by analyzing reviews previously left on the product. As a result of the analysis, the neural network identifies the main advantages and disadvantages that customers most often mention in reviews of the product, making it easier to see what buyers value and what needs fixing.

All newly registered users have the opportunity to test the service for free, and more features are available on otveto.ru. The service is also available as a Telegram bot, which fully replicates the functionality of the web version and works with it in parallel, so you can manage replies wherever it is most convenient.