Viff

For hoteliers and property managers, responding to every guest review is non-negotiable — but it's time-consuming, and generic template responses can actually hurt your reputation. Viff is an AI assistant that generates genuinely personalized, on-brand responses to guest reviews in a single click, handling even the toughest negative reviews professionally.

Viff understands and responds in over 25 languages, learns your specific brand voice over time, and helps you improve booking rates by showing potential guests that you genuinely care about every experience. It's the review response tool that saves hours without sacrificing quality or authenticity.