Viqal

Hotel staff spend an enormous amount of time answering the same guest questions over and over — before arrival, during the stay, and after checkout. Viqal is an AI Virtual Concierge designed specifically for hotels, holiday parks, and hostels that automates the entire guest communication journey via WhatsApp, from pre-arrival all the way through to post-departure. By integrating directly with the hotel's Property Management System (PMS), Viqal handles guest inquiries, manages booking changes, personalizes upsell opportunities, and collects post-stay feedback automatically. The result: more upsell revenue, significant staff time savings, and guests who feel genuinely cared for.