Aide

Aide is an intelligent customer service platform that helps growing businesses — from online stores to financial services — keep up with increasing support demands without proportionally increasing headcount. The reality is that most customer service teams are buried in repetitive inquiries: the same questions, the same issues, day after day. Aide uses AI to identify the most common issues your customers face, then suggests the best solutions so your agents can respond faster and customers leave happier. For routine, predictable messages, Aide goes even further by fully automating responses using GPT-powered LLMs with impressive accuracy across both email and chat. It classifies incoming messages, drafts contextually appropriate replies for agents to review, and automates end-to-end responses where appropriate — all while learning and improving over time. The result is a customer service operation that scales intelligently, handles more with less, and consistently delivers a great experience.