Rivelio

Rivelio is an AI-powered tool built around two everyday needs of support teams: understanding how customers feel and cutting down the time spent writing up conversations. It analyzes customer sentiment so you can spot frustration or satisfaction as it happens and take proactive steps to keep customers happy.

Beyond sentiment analysis, Rivelio automatically summarizes conversations for support agents. Instead of manually reviewing long exchanges or writing notes after each chat, agents get a clear recap they can rely on, freeing them to focus on more critical tasks that truly need their attention.