Agent Assist

Customer service agents waste enormous amounts of time searching for the right answer to highly specific questions — every second of delay frustrates the customer on the other end. Agent Assist changes this by providing instant, tailored answers drawn directly from your customer documentation, accessible right within Chrome.

Whether it's a complex support ticket or a live phone call, Agent Assist gives your agents exactly what they need, exactly when they need it — so resolutions are faster, customers are happier, and your team can handle more volume with less stress. Note: requires an active Brainfish subscription.