Decagon

Decagon is an enterprise conversational AI platform built for deploying autonomous customer support agents across voice, chat, and email. Instead of forcing customers through rigid scripts, its agents reason through complex requests and take real-world action—processing refunds, updating accounts, rebooking travel, and changing appointments end to end.

Agents are guided by natural-language Agent Operating Procedures (AOPs), so support teams can define policies and workflows in plain language. That means you can build, test, optimize, and scale reliable AI agents without launching an engineering sprint every time a policy or flow changes.

Decagon also ships with everything needed to run agents in production: integrations with your existing tools, workflow tools, experimentation and testing capabilities, analytics, proactive agents, and always-on quality monitoring—so performance stays dependable around the clock.