Deskroom is a consultation assistant built for CS and CX teams, combining a Knowledge Management System (KMS) with answer recommendation features. Instead of digging through scattered documents or asking colleagues for help, agents get the support they need right inside their workflow.
The service automatically builds a Knowledge Base from a wide range of file formats, so you can turn existing manuals, notes, and documentation into a searchable resource without tedious manual work.
During live customer consultations, Deskroom recommends the most relevant answers in real time, helping teams respond faster, stay consistent, and keep quality high across every conversation.
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