NovaTalks

Keeping up with customer messages across WhatsApp, Instagram, Telegram, Viber, and a dozen other channels is a logistical nightmare for any support team. NovaTalks is a multichannel customer care platform that solves this by bringing all your conversations into a single shared inbox, powered by AI chatbots that automate responses, boost support efficiency, and drive sales. It supports channels including Viber, Instagram, WhatsApp, Facebook Messenger, Telegram, Apple Messages for Business, Twitter, Line, and web chat. Beyond messaging, NovaTalks offers personalized chatbot flows, Big Data Text Analytics, integrated IVR, quality assessment tools, and client portfolio management — giving your team everything they need to deliver outstanding customer experiences at scale.