PathPilot

Your support team is drowning in tickets, and somewhere in thousands of hours of session recordings are the answers — but who has time to watch them all? PathPilot is an AI-powered customer experience platform that transforms user session replays into highlight reels, surfacing the critical moments that matter most. It combines user behavior, message history, and sentiment analysis so your team can respond faster and more accurately.

PathPilot turns high support volume into smarter outcomes — helping CX leaders monitor quality, find gaps, and improve performance across every interaction. With insights that connect chat data and user behavior, it gives you everything you need to improve metrics like CSAT and NPS and prove the results to stakeholders.