Rallied

Rallied is an AI technician built for managed service providers (MSPs), designed to take repetitive L1 and L2 support tickets off your team's plate. It connects directly to your PSA, RMM, Microsoft 365, identity, documentation, and collaboration tools, so it can start resolving tickets from day one without extra setup work.

Once connected, Rallied handles many of the tasks that fill up a typical help desk queue: password resets, account unlocks, MFA-related fixes, mailbox permissions, group membership changes, onboarding, and offboarding. Instead of your technicians spending time on the same requests over and over, Rallied executes them automatically, freeing your team for more complex work.

Beyond completing tasks, Rallied also triages incoming tickets, asks users relevant follow-up questions to gather what it needs, updates PSA records, notifies requesters, retrieves documentation, and routes unresolved issues to the right technician on your team.

Getting started is simple: the service is designed to connect and begin operating within the same week, with no workflow building, no dedicated administrator required, and no implementation fee. If you want to see what automation could be worth, the website also offers a free MSP ROI calculator that estimates the annual cost of repetitive help desk work and the potential savings from automating it.