TypeGenie

TypeGenie is an AI-powered tool built to make life easier for Zendesk customer service teams. As agents type their replies, it suggests sentence completions in real time, helping them respond faster and cut down average handling time without sacrificing quality.

Powered by deep learning, TypeGenie delivers relevant and personalized completions that match the context of each conversation. That means every message stays on point and keeps a consistent brand tone, even across a busy support queue.

Support teams also don't have to worry about language barriers, since TypeGenie works across multiple languages. Whether your agents are handling tickets in one language or many, they can stay efficient and sound like your brand every time.