Unthread

When your support team lives in Slack, keeping track of every customer request can quickly spiral out of control — Unthread is built to fix that. Unthread helps companies scale up customer support directly within Slack by automatically tracking new conversations, tagging and prioritizing them, and using AI to generate or suggest responses. Think of it as a Slack inbox that instantly converts support requests into structured, prioritized tickets with clear assignments and SLAs, so nothing slips through the cracks. Beyond Slack, Unthread also supports shared email inboxes and live in-app chat, giving your team a unified support hub without ever leaving the tools you already use.