Userlens by Wudpecker

Knowing what your customers do in your product is one thing — understanding why they do it is another. Userlens by Wudpecker is a next-generation product intelligence platform built for B2B SaaS customer success teams. It brings together product analytics and customer feedback side by side, giving you a complete picture of both customer behavior and their actual voice. By extracting actionable insights from call transcripts, support tickets, and open feedback surveys, Userlens helps your team walk into every customer conversation fully informed. It also offers ready-made dashboards with industry-standard metrics and cohort analysis, so you're never flying blind when it comes to understanding and retaining your customers.