AT&T customer stuck with AI for an hour, couldn't reach a human

A Reddit user shared screenshots showing they spent an hour talking to AT&T's AI assistant Andi after a dog chewed through their fiber optic cable. The AI couldn't log the repair or transfer them to a human agent. The user called it a "death loop" where the AI just gave canned responses without actually helping. This highlights how AI customer service still struggles with complex issues that need human attention.