China-Germany Jointly Develop Multilingual AI Model to Boost Cross-border E-commerce Customer Service Efficiency

Recently, Chinese AI company Shenyan Technology and the German Research Center for Artificial Intelligence (DFKI) announced a collaboration to jointly develop a multilingual AI model for cross-border e-commerce scenarios. The model will support real-time translation and intelligent customer service functions in more than 20 languages, expected to help cross-border e-commerce enterprises increase customer service response speed by over 30% and reduce labor costs by 25%.

The head of DFKI stated that this collaboration will combine the technical advantages of both parties in natural language processing and cross-border e-commerce, promoting the application of AI in global trade.