OpenAI Creates Internal Feedback Email to Tackle Workplace Hurdles

OpenAI has set up an internal feedback email called 'friction' where employees can directly report work obstacles to CEO Sam Altman and President Greg Brockman. The system gained traction after Fiji Simo joined the apps division in fall 2025. She streamlined the process, with VP Irina Kofman tracking issues and monthly updates to all staff. It has addressed problems like parking allocation and API credits, though some former employees say it can disrupt busy teams.