OpenAI launches Presence, moves into enterprise AI agent management

OpenAI has launched a new product called Presence to help companies manage AI agents, marking its move from AI models into enterprise software. Presence connects AI agents with company data and systems, automating tasks like customer support and billing. Businesses can test agents before launch and use safety tools to evaluate performance. OpenAI already uses Presence for its own English-language AI phone support. As competition in AI models heats up, OpenAI is shifting to offer complete business software solutions, which may put it in direct competition with some of its customers.