WeChat Official Accounts Get AI Assistants for Hospitals, Answering Patients 24/7

WeChat Official Accounts now let hospitals add AI assistants that work 24/7 and reply to patients instantly. No coding needed—hospitals can set it up from the account dashboard, upload knowledge bases, and define the AI's tone and keywords.

At the Third Affiliated Hospital of Sun Yat-sen University, the AI assistant handled over 6,000 users in its first month, with a 70% effective reply rate. About 30% of chats led to specialist bookings, resulting in 500 actual appointments. At The University of Hong Kong-Shenzhen Hospital, the AI replies to over 130 patient queries daily, covering appointments, fees, and reports, and supports English and traditional Chinese.