Alibaba Qianwen Opens AI Service Capabilities, First to Integrate China Eastern Airlines for Full-process Ticket Services

When booking flights, switching between pages for seat selection and check-in is often tedious. Now Alibaba Qianwen has opened its "AI service" capabilities, first integrating China Eastern Airlines to launch a full-process AI ticket direct connection service, making these operations easier.

Users only need to send natural language instructions to Qianwen to complete flight queries, ticket purchases, seat selection, check-in, etc. They can also put forward personalized needs, such as choosing window seats or seats near the bathroom, with China Eastern Airlines officially providing refund and change support.

In the future, Qianwen will cooperate with China Eastern Airlines to provide more active services, such as itinerary management, refund and change assistance, and integrate taxi and hotel functions to help users plan their trips.